c2c line status: Good service

Priority Seat badges 

All of our trains have a number of designated Priority Seats for people who are disabled, pregnant, or less able to stand. Although anyone can sit in a Priority Seat, we do kindly ask passengers to give these up to those who need them the most. Priority Seats are generally found near to the carriage doors and can be identified by Priority Seat signage.

We know that that it isn't always easy to ask for a seat. Our badges are a polite reminder to fellow passengers to offer you a seat on busier trains. Please note that badges are only issued to those who use the c2c route. 

Introducing the new Priority Seat badge

It isn't always obvious when someone is less able to stand, which is why we've introduced our new Priority Seat badge. Check to see if you or someone you know is eligible for a badge through our criteria below, then download the application form or pick one up from your local station.

Download your application form

Eligibility

Our badges are only available for those passengers who can provide suitable evidence that they have a disability or medical condition that makes it uncomfortable to stand.

Suitable evidence may take the form of:

• Doctor’s note confirming disability or medical condition

• Award letter for Attendance Allowance

• Award letter for Disability Living Allowance

• Written confirmation from Jobcentre Plus

• Letter from Department for Work and Pensions

• Certificate of Incapacity Benefit

If you are registered as having a visual impairment please send a copy of one of the following:

• Social Services official stamp (on application form or other paper)

• Certificate of Visual Impairment (CVI), BP1 Certificate (Scotland) or BD8 Certificate for being registered blind or partially-sighted

Your eligibility documents will only be used to process our application and will be destroyed once your c2c Priority Seat badge is produced. For this reason, please do not send any original copies.

Got questions?

Read our Priority Seat badges FAQs.

 

Are you a mum to be?

We have a different badge and application form for a Baby on Board badge. Apply online below: 

Baby on Board badges