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Meet the Manager

The next meet the manager session will be held at Fenchurch Street, West Ham, Rainham, Grays, Ockendon and Chafford Hundred on 11 July between 17:00-19:00. There will also be a Tweet the Manager on 13 June between 07:00-09:00.

Key Information

Carriage temperature

All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.

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Meet the Manager sessions are held on a regular basis throughout the year.

We know the importance of listening to our customers about their experiences on our services. In addition to ensuring you can write or call us, our Meet the Manager events allow you to give us face to face feedback.

Meet the Manager happens throughout the year so you can talk in person with our Directors and Managers responsible for the services we provide.

From time to time, we are also joined by our Network Rail counterparts who look after the track lines and signaling. Think of Meet the Manager as a Question Time – where you get to ask us about our services and suggest ideas for improvements.

Summaries of previous Meet the Manager events can be found below:

Key Information

Carriage temperature

All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.

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Report an issue

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