c2c line status: Good service

Passenger Panel

Our Passenger Panel represents the interests of you, our customers. It's made up of customers from across the c2c route, representing different stations, and is an ideal forum for discussing the topics that are at the heart of your journeys with us.

The panel meets with senior c2c managers including Julian Drury, Managing Director for c2c, every eight weeks.

The aim of the panel is to:

  • Provide a two-way communication, consultation and representation channel for our customers
  • Gather feedback on service standards and performance from Passenger Panel members
  • Put forward suggestions and ideas from customers, through members of the panel
  • Keep the Passenger Panel members informed directly of performance trends and planned disruptions

Passenger Panel dates 2017/2018                                                   

Wednesday 12 July 2017
Thursday 7 September 2017
Thursday 16 November 2017
Wednesday 9 January 2018


While the panel is in place to discuss customers' views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.

If you have a suggestion for the improvement of our service, email passengerpanel@c2crail.co.uk with your thoughts, and these will be reported back to our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.

Summaries of issues raised

This page is updated following each Passenger Panel meeting with minutes from the last meeting summarising the main issues discussed and any potential action by c2c to resolve.

Minutes from a meeting are finalised and agreed by the Panel at the next meeting before they are published, so there will be a eight week gap before meeting minutes are available online. 

Click on the meeting date below to find out what was discussed.

Passenger Panel meeting notes                                                                  

Day Month Year Minutes
07 September 2017 Download
12 July 2017 Download
03 May 2017 Download
04 January 2017 Download
02 November 2016 Download
08 September 2016 Download
06 July 2016 Download

Panel Members

Panel Member Station
Martin  Smith (Chairperson) Barking
Bola  Odunlami Basildon
Steve  Chambers Upminster
Daniel  Pepper Laindon
Shana  Doherty Westcliff
Alan  Newing Pitsea
Polly  Mansfield Benfleet
Stephen  Duffy Westcliff
Paul  Mckew Benfleet
Stuart  Rigby Stanford Le Hope
Please apply West Horndon
Please apply  Southend East
Christopher Gorman Thorpe Bay
Alex Boultwood Stanford le Hope
Jill Allen-King Westcliff
Please apply Chafford Hundred
Please apply Leigh on Sea
Please apply West Ham

We're always on the lookout for new passenger panel members. If you'd like to represent your area then you can get in touch with us via the form below:

* denotes mandatory fields

We are also looking for a Panel chair, who will receive additional travel vouchers in recognition of the increased responsibility.

Please note: Panel meetings are held every eight weeks on a week night from 1830 - 2030 in London