c2c line status: Good service

Priority Seat badge questions

How do I apply for a badge?

Please complete one of our application forms. You’ll be able to collect one at your local c2c station, or can download a form online. You’ll need to send your completed application form, along with proof of eligibility, to our freepost address:
c2c Customer Relations
FREEPOST ADM3968
Southend
SS1 1ZS
Once your eligibility for the scheme has been reviewed, your c2c Priority Seat badge will be sent to your given address and arrive within 5-10 working days

Where do application forms need to be sent?

Completed application forms should be sent to our freepost address:
c2c Customer Relations
FREEPOST ADM3968
Southend
SS1 1ZS

What information do I need to provide in order to get a c2c Priority Seat badge?

As well as your name and address, you will need to provide confirmation of your disability or medical condition. We will accept:
• Doctor’s note confirming disability or medical condition
• Award letter for Attendance Allowance
• Award letter for Disability Living Allowance
• Written confirmation from Jobcentre Plus
• Letter from Department for Work and Pensions
• Certificate of Incapacity Benefit
If you are registered as having a visual impairment please send a copy of one of the following:
• Social Services official stamp (on application form or other paper)
• Certificate of Visual Impairment (CVI), BP1 Certificate (Scotland) or BD8 Certificate for being registered blind or partially-sighted

Copies of your eligibility document will be destroyed once your c2c Priority Seat badge is produced. For this reason, please do not send any original copies.

Who can apply?

Anyone with a disability or medical condition that affects their ability to stand can apply for a Priority Seat badge.

Can I apply on behalf of someone?

While you can assist with the application form, we will need it to be signed and dated by the eligible individual so we have confirmation that they agree with our terms and conditions and our privacy policy.  

What if I do not have proof that I am unable to stand?

We will only issue c2c Priority Seat badges to passengers who have provided a document showing their eligibility for the scheme.

What will you do with my personal information?

By signing and submitting the application form you consent to c2c processing personal data that we collect from you (including sensitive personal data about your health) in accordance with our privacy policy, which is available https://www.c2c-online.co.uk/privacy-policy/. In particular, we will use information we hold about your health and any medical condition only for the purposes of processing your application for a Priority Seat badge and managing your entitlement to that badge. Copies of your eligibility document will only be used to process your application and will be destroyed once your c2c Priority Seat badge is produced.

Can you return my eligibility documents?

Copies of your eligibility documents will be destroyed once your c2c Priority Seat badge is produced. For this reason, please do not send any original copies.

How much does the c2c Priority Seat badge cost?

The Priority Seat badge is a free initiative.

How and when will I receive my c2c Priority Seat badge?

Once your eligibility for the scheme has been confirmed, a badge will be sent to the address given on your application form and arrive within 5-10 working days.

What happens if my c2c Priority Seat badge is lost, damaged or stolen?

You will need to resubmit the application form.

What should I do if I recover from my disability/medical condition?

Upon recovery, please hand your badge into your local station.

Does a c2c Priority Seat badge guarantee me a seat?

Having a badge does not guarantee you a seat, but it is hoped that other passengers will recognise that you are less able to stand and offer you their seat.

Where is the c2c Priority Seat badge valid?

The c2c priority seat badge is designed only for use on c2c services. Other rail operators may have similar schemes.

Where are the Priority Seats on a train?

Priority Seats are located on all c2c trains, close to the doors of the carriage. They are clearly sign posted within the carriage.

Will I need to tell people about my disability?

We know that it can be uncomfortable if you have to explain why you need to use a Priority Seat. By wearing a badge you are showing that c2c recognise your need for seat. It is hoped that other passengers will also recognise this and offer you their seat, without challenging the nature of your disability. However, the badge does not guarantee a seat on any c2c service and does not force other passengers to give up a seat.

Who can I contact for further information?

If your question remains unanswered, then please get in touch with our Customer Relations team