c2c line status: Good service

Customer relations

Whether you have a comment, query, or complaint, please do get in touch. We have different teams who specialise in different subjects, so have a look below to find out the best way to contact us for your query.

Get in touch

If you’d like to speak one of our friendly Customer Service team members you can find how to reach them by department on our get in touch page.

Find out more

Making a complaint

Complaint forms can be picked up at the ticket office at your nearest c2c station or you can fill out the online form at the bottom of our get in touch page. 

Find out how to make a complaint

Delay Repay

Our Delay Repay scheme means you can claim compensation if you’ve been delayed by more than 30 mins. If you register and use a c2c Smartcard then you automatically get repaid for delays over two minutes.

Find out more

Lost property

If you’ve lost something on one of our trains or stations we’ll do our best to get it back to you.

Get in touch about lost property