16 April 2024 •
We are very sorry for the disruption our customers experienced last night and this morning on the c2c route.
This is due to a fallen tree that has damaged the overhead lines between Barking and West Horndon.
The damage is so extensive, fewer services are currently able to run between Barking and Pitsea towards Shoeburyness. A bus replacement service is in operation between Upminster and Grays via Ockendon and Chafford Hundred.
Network Rail engineers have been on site overnight and will continue to repair the overhead lines today.
Services have been severely affected this morning and may continue into the afternoon peak so we are advising passenger to only travel if essential.
Please check on National Rail Enquiries for the latest travel information if you do need to travel.
Compensation for delays
If you have been delayed you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.
c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey, so cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.
Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.
