About us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

What you’ll do:

A Customer Delivery Assistant is varied and interesting, with the opportunity to interact with our customers at a key stage of their station experience. The role is central to the safe and efficient transfer of passengers to platforms and is pivotal to our success in maintaining our first class punctuality standards, ensuring that passengers are travelling with the correct tickets and proving help and support within the station environment.

A Train Dispatcher ensures the safe and efficient dispatch of our train services. When carrying out train dispatch duties, you will check the traffic signals and communicate promptly with our train drivers and station staff that it is safe for customers to board and un-board our trains whilst ensuring the train can pull away safely. Dispatching our trains in a safe and timely manner is pivotal to c2c’s success in maintaining its first class punctuality standards. You will be working on the platform principally but will also have additional station responsibilities– including giving out information on services, routes, train times and delays, some clerical work, station housekeeping, ensuring platform safety and maintaining gateline/ticket machines.

Your ability to work under pressure and deal with sometimes difficult situations in a busy station environment with outstanding communications skills will be key to your ongoing success. More than anything, you will be a champion for exceptional customer services, a role model for others to aspire to and the best possible ambassador for c2c and the railway industry as a whole. You will be required to undertake a safety critical medical inc Drug and Alcohol screening (includes periodic medicals to maintain competency) and training to a required standard.

What it takes:

We are looking for people regardless of qualifications or experience, our main priority is to find people with the right values, behaviours and attitudes that match our own, as expected at one of the best performing train operating companies in the UK.

  • Honest – I always do things when I say I will and ability to communicate both good and bad news in a clear and open way
  • Engaged – I have a positive and enthusiastic approach to work commitments
  • Focused – A willingness to take personal responsibility for own actions and performance
  • Friendly – I am warm and approachable to all. Show respect and be inclusive
  • Safe – I act in a way that is safe for all and will speak up when I see things that are unsafe

What we offer:

  • Salary-  £23,762.00 full time equivalent (FTE) – Part time salary is pro ratad against hours worked. Actual salary received  is shown against each post below
  • Final salary pension scheme
  • 32 days holiday inclusive of Bank Holidays (FTE, pro ratad for part time posts)
  • Free travel on c2c and discounted travel on other National Rail services
  • Access to an online benefits portal, a one-stop shop for a variety of rewards and benefits.

Your statement is necessary as it gives you the chance to explain to us why you’re the best candidate for the job. Please demonstrate the above qualities detailed in the advert in your application through examples from your current or previous experience. Therefore you should always write your statement with the position you’re applying for in mind. Short listing will be carried out on the basis of the information provided in your application.

c2c is committed to the principles of diversity, and equal opportunity for all as we strive to create workplaces that reflect the communities we serve. If you have any particular requirements in respect of the recruitment or interview process please mention this in your application.

The closing date for this role is  Sunday 5th December 2021

Post details below:

  1. LHSTDI104 – CDAL2 Limehouse- 20hrs – Monday – Friday –  16.00pm – 20.00pm = Salary £13,578.29 per annum
  2. LHSTDI105 – CDAL2 Limehouse- 20hrs – Monday – Friday –  16.00pm – 20.00pm = Salary £13,578.29 per annum
  3. WEHTDI104 – CDAL2 West Ham – 16hrs – Saturday & Sunday – 14.00pm – 22.00pm = Salary £10,862.63 per annum
  4. BKGTDI102 – CDAL2 Barking – 16hrs – Saturday & Sunday — 06.00am – 14.00pm  = Salary £10,862.63 per annum
  5. BKGTDI103 – CDAL2 Barking – 16hrs – Saturday & Sunday – – 15.00pm – 23.00pm = Salary £10,862.63 per annum
  6. UPMTDI102 – CDAL2 Upminster- 120hrs – Monday – Friday –  15.00pm – 19.00pm = Salary £13,578.29 per annum