Customer Delivery Assistant L2 Mobile Area 3 Thameside AR3MOB002, Full time 35hrs, (Reference 002080)
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
What you’ll do:
A Customer Delivery Assistant is varied and interesting, with the opportunity to interact with our customers at a key stage of their station experience. The role is central to the safe and efficient transfer of passengers to platforms and is pivotal to our success in maintaining our first class punctuality standards, ensuring that passengers are travelling with the correct tickets and proving help and support within the station environment.
As a Mobile clerk you will be responsible for the safety of customers at the station/platform/train interface, ensuring punctual and efficient train service performance, while providing outstanding customer service at all times. You will be working on the platforms principally providing passenger assistance to Mobility Impaired Customers and Visually Impaired Customers, meeting and greeting and dealing with onward travel arrangements. Giving out information on services, routes, train times and delays, some clerical work, station housekeeping, ensuring platform safety and maintaining gateline/ticket machines.
Your ability to work under pressure and deal with sometimes difficult situations in a busy station environment with outstanding communications skills will be key to your ongoing success. More than anything, you will be a champion for exceptional customer services, a role model for others to aspire to and the best possible ambassador for c2c and the railway industry as a whole. You will be required to undertake training to a required standard.
What it takes:
- Honest – ability to communicate both good and bad news in a clear and open way
- Engaged – a positive and enthusiastic approach to work commitments
- Focused – willingness to take personal responsibility for own actions and performance
- Friendly – be warm and approachable to all. Show respect and be inclusive
- Safe – act in a way that is safe for all.
Your additional information (supporting statement) is the crucial part of your application. Show that you are able to meet the requirements of the job by providing examples of your experience, knowledge and skills and how you apply them in real life situations
The closing date for this role is 20th November 2020
Post details – AR3MOB002 – Stations covered Purfleet, Rainham, Dagenham Dock, Ockendon & East Tilbury – 35hrs – inc early and late shifts – Monday – Friday 09.30- 16,30 & 13.30 – 21.30