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Cookie Policy

We would like to provide you with information on internet cookies; the cookies that may be set when you visit the c2c website (www.c2c-online.co.uk); and, how to manage and delete these through your browser.

What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

How do we use cookies?

During the course of any visit to the c2c website, the pages you see, along with any cookies, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

How to manage and delete cookies

The c2c website will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the c2c website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Cookies used on the c2c website:

Cookie Name Product Purpose
_ga, _gat, __utmx, __utmxx, _gaexp Google Analytics and Optimise Evaluate website usage and compile reports. Perform optimisation on the website.
sess_track Website A unique randomly generated id to track a user's action within a session. Used for sticky load-balancer sessions (primary purpose), and analytics (secondary purpose).
perm_track Website A unique randomly generated id to track a user's action across sessions. Used for fraud detection (primary purpose), and analytics (secondary purpose).
ASP.NET_SessionId Website Microsoft.net generated token, used to recognise a user and tie their session data to their interactions with the web server. Without this cookie the site does not function. Strictly Necessary
WebTisLogin Website This cookie only contains logged in flag and items in basket.
WebTisUser Website This cookie does not exist, and if found is deleted.
SecureToken Website SSL-only cookie, containing unique randomly generated ID. This is used for session validation in the secure areas of the website. Without the cookie, the site will not allow purchases to be made.
WebTISToken Website This contains a unique token used by remote partners (such as marketing pages) to obtain information for site personalisation that was previously contained in WebTisUser and WebTisLogin cookies. This is only present when user is logged in.
WebTISPersonalisation Website This contains a unique token used by remote partners (such as marketing pages) to obtain information for site personalisation that was previously contained in WebTisUser cookie. This is present when user has been logged in, and persists is user chooses "remember me" (If the user chooses "Remember me", this cookie is issued to expire on 1st Jan 2100; if not, it is issued as a session cookie.)
_ceir, _ceg.s, _ceg.u Crazy Egg Evaluate website usage and compile reports. Perform optimisation on the website.

Google Analytics

The c2c website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the website.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the c2c website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.