c2c Rail

Get in Touch

Please contact us with any queries you have so we can help. You can find the relevant department to contact for your question below.  

c2c Customer Relations

We want to hear from you, whether you have any complaints or wish to leave good or bad feedback. 

FREEPOST ADM3968

Southend SS1 1ZS

Email: contact@c2crail.co.uk

Tel: 0345 744 4422 (option 6)
Open: Monday to Friday 08:00 - 20:00
Saturday and Sunday (and Bank Holidays) 09:00 - 16:00

c2c Online and telesales

If you're having problems with booking your tickets online, please contact our support team by using the phone number below.

Tel: 0345 744 4422 (select option 5) 

Issues regarding www.c2c-online.co.uk should be directed via the email below to our Customer Relations team.

Email: C2Cenquiries.it-solutions@atos.net

Open: Monday to Friday 08:00 - 20:00 

Saturday and Sunday (and Bank Holidays) 09:00 - 16:00

c2c Group Travel

Tel: 0345 744 4422 - option 5

Open: Monday to Friday 08:00 - 20:00 
Saturday and Sunday (and Bank Holidays) 09:00 - 16:00

c2c Assisted Travel (for disabled and cycling passengers)

Tel: 03457 444422 option 3

Open: Monday to Friday 08:00 - 20:00 
Saturday and Sunday (and Bank Holidays) 09:00 - 16:00

If you call this number out of hours the call will be forwarded to National Rail Enquiries who will be able to help with your query. 

email: passengerassistance@c2crail.co.uk

c2c Lost Property

c2c Rail
Westcliff Station
Station Road
Westcliff-on-Sea
SS0 7SB

Tel: 03457 44 44 22 (option 4)

Open Monday to Friday 08:00 - 20:00
Saturday and Sunday (and Bank Holidays) 09:00 - 16:00

National Rail Enquiries

Tel: 03457 48 49 50
Visit www.nationalrail.co.uk

Need further help?

We take customer comments and complaints seriously and always strive to answer any comment or complaint effectively.  Our Comments and Complaints Handling Procedure sets out how we aim to do this.

If, after contacting us (as set out above or through emailing contact@c2crail.co.uk), you don’t feel that we have resolved your complaint satisfactorily, you may want to:

  • contact Transport Focus or London TravelWatch, the independent transport watchdogs, to see if they can review your complaint. Contact Transport Focus by email at advice@transportfocus.org.uk, or London Travelwatch at enquiries@londontravelwatch.org.uk
  • use the ODR platform to submit your complaint. The ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a company where a customer has purchased a good or service from the company online or electronically. You can visit the ODR platform at the website: http://ec.europa.eu/consumers/odr/ 

Fill in this form to contact c2c Customer Relations with your comments and queries directly

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