c2c line status: Good service

22 November 2017

New platform boards help c2c customers to find their seat

The new Customer Information Screens display a digital graphic of each train before it arrives, showing how full each individual carriage on that service normally is. This provides passengers with more information to decide where they want to board the train, and therefore where best to wait on the platform.

c2c Managing Director Julian Drury, said: “We know how frustrating it is for our customers if they are standing in a busy carriage, when just yards behind them on exactly the same train there are free seats which aren’t being used. We’re investing in these new information boards as part of our £40m improvement package for customers and these will give our customers more information to make an informed choice about where best to board their chosen train.”

The data is provided using loadweigh technology installed on c2c’s trains, which weighs each carriage at each stop to calculate how many people are onboard. Each week the information displayed will be updated with the average figures from the previous week, to help ensure the projections are up-to-date.

The upgraded electronic boards also now include live information on the train’s likely arrival time at each stop, so passengers know what time their service is predicted to arrive if it has been delayed.

c2c’s £40m improvement package for customers also includes the new trains which entered service earlier this year, and new free onboard WiFi.

ENDS

For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net

About us:

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Owned by Trenitalia, c2c is one of the UK’s most punctual and popular train operators and over 46m journeys are made on our services every year.

Italian-based Trenitalia is one of Europe’s leading rail operators and the passenger rail arm of FS Italiane Group. Trenitalia manages passenger services with long haul connections, both on high speed (Frecciarossa) and conventional lines, and regional and metropolitan services. Overall FS Italiane Group runs 8,000 trains a day, serving 600 million passengers and carrying 50 million tons of freight a year, over a network exceeding 16,700 kilometres.