c2c line status: Good service

15 December 2016

New c2c priority scheme launched to help disabled passengers

A new priority seat badge for disabled passengers and those with hidden illnesses and injuries has been launched by National Express rail operator c2c.

The badge, which is similar to the popular Baby on Board badges, will be available for customers with disabilities to alert fellow passengers of their need for a seat.

All c2c trains have a number of designated priority seats for people who are disabled, pregnant, or less able to stand and although anyone can sit in a priority seat, able passengers are encouraged to give the seat up to those people who need them most.

One in ten of seats on c2c trains are designated priority seats available for people who are disabled, pregnant, or less able to stand. While anyone can sit in a priority seat, able passengers are encouraged to give the seat up to those people who need them most.

Anand Sampat, Head of Customer Experience: “We hope this scheme will help those with visible and hidden disabilities to have the confidence to ask for a priority seat on our trains. Likewise, we know that sometimes it isn’t obvious when someone else is less able to stand and this is where the c2c priority seat badge will be a helpful sign.”

Customers can apply for a priority seat badge via the c2c website and provide their supporting documentation such as a doctor’s note or a certificate of Incapacity Benefit.

ENDS

- For more information please contact Chris Atkinson on 020 7444 1868 or chris.atkinson@c2crail.net ; or Emma Winfield on 07342 066 367 or emma.winfield@c2crail.net

- About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is one of the UK’s most punctual train operators and was named London’s best commuter service in Which? magazine’s latest survey of rail companies.