c2c line status: Good service

19 October 2015

c2c Records UK's most Punctual Train Service in the Last Three Years

98.5% of c2c trains arrived on time in the four weeks to 19 September, compared to the national average of 91.2%. This is the best punctuality performance recorded by any UK train operator since September 2012 – and that landmark was also set by c2c, with 98.7% punctuality.

c2c Managing Director Julian Drury said: “We strive to set the highest standards at c2c, and we want to make our passengers happy. That’s why we work hard with Network Rail to provide a punctual and reliable service that our customers feel they can depend on.”

“We were proud that our track record was recognised by the rail industry last month, when we were named “Passenger Operator of the Year” at the National Rail Awards. The judges cited our ability to deliver strong punctuality, along with other customer improvements like free wifi and discounted advance tickets.”

The latest punctuality statistics published by Network Rail are available at: http://www.networkrail.co.uk/about/performance/.

ENDS

- For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net

- About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named Passenger Operator of the Year at the 2015 National Rail Awards, and as London’s best commuter operator in Which? magazine’s latest survey of rail companies.

- About National ExpressNational Express is a leading international public transport operator, with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improving the quality of life for all through travel.