c2c line status: Good service

09 February 2015

Another Punctuality Landmark Helps Make c2c Passengers the UK’s Most Satisfied

National Express train operator c2c has again been named the UK’s most punctual rail company, while the latest independent research shows that c2c passengers are the happiest in Britain with the punctuality of their train service. 


According to new statistics published by Network Rail, 97.4% of c2c trains arrived on time in January. This was the most punctual service provided by any UK train operator, and compares to the national average of 87.9% punctuality. This means that over the past year, 96.7% of all c2c services have arrived on time, which is also the best score in the country. 


Meanwhile the latest results from the independent National Rail Passengers Survey show that passengers recognise and appreciate c2c’s punctuality record. 91% of passengers surveyed by Passenger Focus, the rail industry’s watchdog, said they were satisfied with the punctuality of their c2c train. In comparison, 77% of passengers across the UK are satisfied with rail punctuality.


c2c Managing Director Julian Drury said: “We’re proud that c2c passengers are the most satisfied in the UK with the punctuality of their train service. Over the coming year we aim to extend our reputation for reliability while delivering other journey improvements for passengers, like new ticket discounts and the new c2c Smartcard.”




-          For more information please contact Chris Atkinson on 020 7444 1868 or at chris.atkinson@c2crail.net


-          About c2c: c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. c2c is delivering the best performance in the UK rail industry, holding the UK records for annual punctuality (97.5%) and 4-weekly punctuality (98.8%) by a franchised train operator. c2c was named London’s best commuter operator in Which? magazine’s survey of rail companies.


-          About National Express: National Express includes: National Express, the Kings Ferry and Eurolines coaches; National Express West Midlands, National Express Coventry and National Express Dundee bus services; the Midland Metro tram; the c2c rail franchise; extensive Spanish bus and coach services; bus operations in Morocco; and, significant school bus operations in North America. More than 800m journeys a year are made worldwide on our services. Our 42,000 employees are committed to improve the quality of life for all through travel.