c2c line status: Good service

£40m on your requests - 10 key areas we’re improving

Over the past year we’ve invested £40m in improving your journey. We’ve listened carefully to your requests; you’ve been asking for cleaner, more secure stations, more carriages at Rush Hour, nicer toilets, reliable air con onboard, better customer travel information, and free WiFi onboard. We’ve worked hard to upgrade, update and hopefully uplift your travel experience across the areas that matter to you most. Here’s what we’ve done: 

2) New and better information on stations

We’re replacing many information screens with modern ones that give additional information on the trains. If you see a time against each station, that's a live estimate of your arrival time taking into account any expected delays.

6) Better onboard aircon

We’ve started refurbishing our on train air conditioning so that it works like new, keeping you cool in summer and warm in winter.

7) Better onboard facilities

We’ve been refurbishing the onboard toilets, replacing seats plus locks and refreshing them to make it brighter.

8) Cleaner stations

We’ve got a great team of cleaners who are our ‘cleaning hit squad’ and have introduced 6 new cleaners to the team.
We’re using new deep cleaning equipment to help make the trains and stations even cleaner.

9) Live chat to make buying tickets online easier

We’re working on a live chat feature on the website so your can talk directly with member of our Customer Relations team who’ll help you find the right ticket for you. Coming soon!

Share your feedback with us

We're continually looking to make your journey better. Please tell us your ideas for future improvements we can make to your journey:

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