Your on board experience
We want everyone to enjoy their experience travelling with us so we work hard to make sure your time on board makes you as comfortable as possible.
How busy are the trains?
You can see how busy the train are and find out which morning peak London bound trains have spare seats from a number of our busiest stations with our handy tool:
If you're looking to travel in peace and quiet look out for the carriages with the quiet zones stickers on them. One in four of our carriages are marked as a quiet zone and these politely ask customers to put their devices on silent, avoid phone calls, and keep conversations to a minimum so if you're travelling in these carriages you can do so in peace and quiet.
Heaters and air conditioning
Heating and air conditioning on each of our trains is controlled in each individual carriage by its own on board computer. If you have a problem with the heating or air con please report it and we'll aim to get this fixed as soon as possible.
If you feel unwell whilst on a train, getting off at the next station will normally be the quickest way to get help from our station staff or an ambulance crew, if they have been called. Many of our staff are first aid trained so will be able to help you straight away or call an ambulance for you.
Cycles on trains
We welcome bicycles on our trains so long as they are stored safely and out of the way of other customers. During peak travel times we are only able to accept folding bikes on the trains.
Keeping you safe
We work closely a dedicated team from the British Transport Police on board our trains and at stations who are there to help make sure you're safe and secure. We also have a dedicated CCTV suite which monitors stations 24/7.
Smoking, including electronic cigarettes, is not allowed at any c2c station or on any c2c train, except on station forecourts and in car parks.
Pets on trains
You may take up to two dogs or other small domestic animals free of charge with you onto the train.