Register for free email service disruption alerts
We all know how frustrating it is to get to your local station only to find that your train has been delayed, cancelled or worse.
Although our performance record is excellent, we still want you to be in control of your journey.
That's why we have introduced this service that provides information directly to you via email, when disruption occurs.
c2c's disruption alert service is a free service providing real time disruption alerts via email to PC/PDAs. The service provides bespoke journey information, allowing you to make informed decisions before you leave home, the office or a meeting, to make that journey.
Make it personal
You will need to register online for the free email alert service and specify a time range in which you usually catch your train, as well as the route you use.
This ensures you don't hear about a train that you never catch - it's personal.
All alerts can be disabled for a period, such as when you are on holiday.
Our useful tips
Over eleven thousand of you have already signed up for this free service. We have had a number of customer queries regarding the alerts system and to help you get the most from this service we've devised these top tips:
Log-in here and ensure that the time window you've selected covers your entire journey. Please be reminded that you will not receive any email alerts outside of your designated time window.
Double check that you've registered and verified the correct email address.
If you change email, ensure you change your alerts email.
If you would like to receive SMS alerts, you can register for this with National Rail Enquiries here but please read the terms and conditions for further information on this service.