General Ticket Information
All you need to know about buying and collecting tickets, refunds, compensation and penalty fares.
There are a number of ways you can buy a rail ticket with c2c - buy online, at the station ticket office or at a ticket machine.
Save time, buy tickets online and collect them at one of our self-service ticket machines.
Find out if you're eligible for a refund.
Details of compensation triggers for Season Ticket holders.
Learn more about our Penalty Fares scheme.
Information concerning using public transport in London, including Oyster use and restrictions.