c2c line status: Minor Delays

Apple Pay

Apple Pay Logo

You can now pay for your travel in London with Apple Pay. Simply touch in and touch out using your Apple iPhone 6, iPhone 6 plus or Apple Watch to travel anywhere on London’s public transport system.

What devices do I need?

Apple Pay can be configured on the following devices running iOS8.4 or later.

  • iPhone 6
  • iPhone 6 Plus
  • Apple Watch

Where can I use Apple Pay?

At present you can use Apple Pay within the TfL PAYG region and specifically on c2c Apple Pay is accepted at the following stations:

  • London Fenchurch Street
  • Limehouse
  • West Ham
  • Barking
  • Upminster
  • Dagenham Dock
  • Rainham
  • Purfleet
  • Ockendon
  • Chafford Hundred
  • Grays

How to set up an Apple Pay account?

Setting up Apple Pay is simple and takes a few minutes. You’ll need to make sure your bank supports Apple Pay as well. For more information on Apple Pay and setting up your devices, please refer to the below links.

Apple Pay
Setting up and using Apple Pay on an iPhone
Setting up and using Apple Pay on an Apple Watch

How do I use Apple pay on c2c trains?

Apple iPhone

  1. Open Passbook on your iPhone as you approach the gate line
    You will see the card you have registered on your display. If you have added more than one card, you can select which card you would like to pay with here.
  2. Place your finger on the Touch ID to authorise the upcoming payment
  3. Touch the top of your phone on the yellow card reader within one minute after authorising with Touch ID.
  4. When the device has been successfully read, a green light will display on the card reader on the gate and your iPhone will gently vibrate and beep with a ‘Done’ checkmark displayed on the screen

Apple Watch

  1. Double tap the side button on your watch to activate Apple Pay
  2. Wave the face of your watch on the yellow card reader within one minute activating
  3. When the device has been successfully read, a green light will display on the card reader on the gate and you will feel a gentle tap and hear a beep on your Apple Watch

Useful Information when using Apple Pay

Capping

To benefit from daily and weekly capping ensure that you use the same device and same payment card when you tap in and tap out. This will also ensure you do not register incomplete journeys.

Card Clash

Card clash is when there are multiple contactless cards near the yellow card reader. This could mean that it could take payment from a card you didn’t intend to pay with. Before using Apple Pay on your iPhone or Apple Watch ensure that all other contactless cards, including c2c’s Smartcard and Oyster are away from the yellow card reader. If you keep a contactless card in your phone’s case, remove it before using Apple Pay.

Battery

Your Apple device must be switched on to use Apple Pay and you must ensure that you have enough battery power to complete your journey. If your battery runs out in the middle of your journey, you will not be able to touch out and you could be charged a maximum fare. If an inspector ask you to touch your iPhone or Apple Watch on a reader, it will not be able to be read if the battery has run out and you could be liable for a penalty fare.

TfL Account

You can register your Apple Pay account to your TfL account so that you can see a full list of your journeys. Visit TfL’s website for more information