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Smart Travel with c2c Smartcard

Register or login to order a Smartcard

Why c2c Smartcard

Travel with a c2c Smartcard and you’ll get much more from your journey. Collect Loyalty points, get automatically repaid for any delays above 2 minutes, and wave goodbye to long ticket queues at the station because you’ve bought your tickets online.

Smartcards can carry Daily, Weekly, Monthly, Annual, and Flexi-Season tickets. We’ve now introduced Child Smartcards for those aged between 5 – 15. Plus, if you add a London Travelcard to your ticket you’ll have no problem tapping in and out at TfL stations too. Now that’s Smart travel.

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Automatic Delay Repay

Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.

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Loyalty rewards

Join our free Smartcard Loyalty scheme and collect loyalty points for your journeys that add up to money off future c2c tickets. Even more rewards are available for Annual Season Ticket holders.

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Flexi-Season tickets

More of a part-time commuter? Try a Flexi-Season, a bundle of 10 tickets to use whenever you like within 6 months. Each ticket allows unlimited travel that day between the station you’re travelling to and from.

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Student Smartcards

Are you a student aged 16+ studying in a college in South Essex? Get ⅓ off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.

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Quicker

Save time, buy online and spare yourself the station’s ticket queues

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Secure

Lost your ticket? Worry not. Monthly (and longer) tickets are protected.

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Durable

Plastic lasts a lot longer than paper, doesn’t get dog-eared, and saves trees.

Getting started with Smartcard

It's really easy to order a free c2c Smartcard, and set up an online account, just follow this step-by-step guide below

Step 1

Order your free Smartcard online

Register for an account, or login if you have one. Once in your account navigate to manage your Smartcards in ‘My Smartcards’, where you can order your free c2c Smartcard online. You’ll need a passport photo ready to upload.

Order your card here

Step 2

Your Smartcard will arrive in 2 days

It only takes two working days before you receive your new Smartcard by First Class post.

Step 3a

Buy tickets online

Simply search for the ticket you want online. All season tickets automatically now go onto a c2c Smartcard. It can take up to two hours before your ticket registers, so leave time before travelling. Buy the night before if you can.

Buy Online

Step 3b

Buy at self-service machine

At the station you can only buy your tickets from the station ticket vending machine. Hold your c2c Smartcard on the reader then select and purchase the ticket that you want. After you’ve purchased the ticket hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.

Step 4

Tap In

When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online the ticket will automatically be loaded onto your Smartcard when you tap in at the gates.

Step 5

Tap out

At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.

Switch from paper season tickets to Smart

Paper season ticket valid for longer than a month, or an Annual Season paper ticket or Travelcard, you can make the switch to a c2c Smartcard now, you don’t have to wait to renew. If you already have a paper season ticket you can easily switch to c2c Smartcard by following this easy step-by-step guide

Switch from paper to Smart

Can I use Smartcard on the underground?

Yes you can. If you have a London zones Travelcard loaded on your Smartcard you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses.

c2c Smartcard help

What tickets can I get on a c2c Smartcard?

Ticket types that can be added to a c2c Smartcard are Seasons (Weekly, Monthly, Odd Period and Yearly), Daily tickets and Flexi-Season tickets. You can see a full breakdown of tickets that you can put on your Smartcard here.

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c2c Smartcard FAQs

Have a question about your Smartcard? Check these commonly asked Smartcard questions and we might have the answer you're looking for in the c2c Smartcard FAQs

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c2c Smartcard enquiry

If you can’t find the answer you’re looking for in our FAQs, email contact@c2crail.net

c2c Smartcard terms & conditions

To see the full terms and conditions around using c2c Smartcard you can read our terms and conditions here.

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