Register or login to your c2c account. Once in your account navigate to Manage your Smartcards, where you can order your free c2c Smartcard online. You’ll need a passport photo ready to upload.

It normally takes around five working days before your new Smartcard arrives in the post.

Search with ‘only fares that can be loaded onto an ITSO Smartcard’. Then choose ‘load ticket onto c2c Smartcard’ in the Delivery Details section. For seasons, your photocard is the last 8 digits of your Smartcard. It takes two hours before your ticket registers, so leave time before travelling.

At the station you can only buy your tickets from the station ticket vending machine. Hold your c2c Smartcard on the reader then select and purchase the ticket that you want. After you’ve purchased the ticket hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.

When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online the ticket will automatically be loaded onto your Smartcard when you tap in at the gates.

At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.