Automatic Delay Repay
Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.
Loyalty rewards
Join our free Smartcard Loyalty scheme and collect loyalty points for your journeys that add up to money off future c2c tickets. Even more rewards are available for Annual Season Ticket holders.
Flexi-Season tickets
More of a part-time commuter? Try a Flexi-Season, a bundle of 10 tickets to use whenever you like within 6 months. Each ticket allows unlimited travel that day between the station you’re travelling to and from.
Student Smartcards
Are you a student aged 16+ studying in a college in South Essex? Get ⅓ off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.
Quicker
Save time, buy online and spare yourself the station’s ticket queues
Secure
Lost your ticket? Worry not. Monthly (and longer) tickets are protected.
Durable
Plastic lasts a lot longer than paper, doesn’t get dog-eared, and saves trees.
Getting started with Smartcard
It's really easy to order a free c2c Smartcard, and set up an online account, just follow this step-by-step guide below
Step 1
Order your free Smartcard
Register or login to your c2c account. Once in your account navigate to Manage your Smartcards, where you can order your free c2c Smartcard online. You’ll need a passport photo ready to upload.
Step 2
Receive your Smartcard
It normally takes around five working days before your new Smartcard arrives in the post.
Step 3a
Buy tickets online
Search with ‘only fares that can be loaded onto an ITSO Smartcard’. Then choose ‘load ticket onto c2c Smartcard’ in the Delivery Details section. For seasons, your photocard is the last 8 digits of your Smartcard. It takes two hours before your ticket registers, so leave time before travelling.
Step 3b
Buy at self-service machine
At the station you can only buy your tickets from the station ticket vending machine. Hold your c2c Smartcard on the reader then select and purchase the ticket that you want. After you’ve purchased the ticket hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.
Step 4
Tap In
When you want to travel simply tap in at the station by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). If you bought a ticket online the ticket will automatically be loaded onto your Smartcard when you tap in at the gates.
Step 5
Tap out
At the end of your journey make sure you tap-out by holding your Smartcard on the gateline reader (or free-standing reader if the station has no ticket gates). This way we can make sure you’re compensated for any delays automatically.
Switch from paper season tickets to Smart
Paper season ticket valid for longer than a month, or an Annual Season paper ticket or Travelcard, you can make the switch to a c2c Smartcard now, you don’t have to wait to renew. If you already have a paper season ticket you can easily switch to c2c Smartcard by following this easy step-by-step guide
Can I use Smartcard on the underground?
Yes you can. If you have a London zones Travelcard loaded on your Smartcard you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses.
c2c Smartcard help
What tickets can I get on a c2c Smartcard?
Ticket types that can be added to a c2c Smartcard are Seasons (Weekly, Monthly, Odd Period and Yearly), Daily tickets and Flexi-Season tickets. You can see a full breakdown of tickets that you can put on your Smartcard here.
c2c Smartcard FAQs
Have a question about your Smartcard? Check these commonly asked Smartcard questions and we might have the answer you're looking for in the c2c Smartcard FAQs
c2c Smartcard enquiry
If you can’t find the answer you’re looking for in our FAQs, email contact@c2crail.net
c2c Smartcard terms & conditions
To see the full terms and conditions around using c2c Smartcard you can read our terms and conditions here.
