Travel safe and avoid contact with a c2c SmartcardOrder a Smartcard
Why use a Smartcard
The c2c Smartcard is a faster, easier and safer way to buy, renew and travel with a train ticket. Made from durable plastic, Smartcards are easy to wipe clean and because you can manage it online you can avoid unnecessary contact with others at the station – helping you with social-distancing.
Order a Smartcard online
It only takes a moment to order a new Smartcard online. If you don’t have a c2c account you can set one up today.
Once we’ve approved your photo, we’ll have it out to you in the post within three working days. A full step by step ‘getting started with Smartcard’ guide is available further down this page.
Register a Smartcard
You can now ask for an unregistered Smartcard at the station ticket office. If you have picked one up from one of our stations, or received a blank Smartcard in the post from us, you’ll need to set up an online account and register your card to get all the benefits – and buy future tickets online to avoid the station queues. If you don’t have an account with us, you can set one up today and register your new Smartcard in the Smartcard section of your account.
What tickets are available on Smartcard?
All of our most popular ticket types are now available on Smartcard. This includes most Daily tickets with Railcards, all Season tickets, and Flexi-Season tickets, which are ideal if you’re not sure how often you’ll be travelling. See what other tickets are available on Smart here.
If for any reason you need a refund, it’s easier on Smartcard than paper – so you’ll get your money back much faster. If your card is lost or stolen your tickets are protected in your online account.
Manage your Smartcard in the c2c Train Travel app
It’s easier than ever to manage your Smartcard and buy tickets when you use our brand new and improved c2c Train Travel app. Find out more.
Getting started with Smartcard
It's really easy to order a free c2c Smartcard, and set up an online account, just follow this step-by-step guide below
Order your free Smartcard online
Your Smartcard will arrive in 3 days
Buy tickets online or with the c2c Train Travel app
Buy at self-service machine
Switching monthly or longer paper season tickets onto Smart
If you travel with us from outside Oyster/Contactless area then it’s worth switching your monthly (or longer) paper season ticket to a Smartcard. You don’t have to wait to renew. Follow this easy step-by-step guide:
Can I use my Smartcard on the underground?
Yes, if you have a ticket with a London zones Travelcard loaded on your Smartcard, then you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses. Want to know how to add a Travelcard to your ticket when buying tickets? Find out here:
c2c Smartcard help
What tickets can I get on a c2c Smartcard?
Ticket types that can be added to a c2c Smartcard online are some Daily tickets, Seasons (Weekly, Monthly, Odd Period and Yearly), and Flexi-Season tickets. You can see a full breakdown of tickets that you can put on your Smartcard here.
c2c Smartcard FAQs
Have a question about your Smartcard? Check these commonly asked Smartcard questions and we might have the answer you're looking for in the c2c Smartcard FAQs
c2c Smartcard enquiry
If you can’t find the answer you’re looking for in our FAQs, email firstname.lastname@example.org
c2c Smartcard terms & conditions
To see the full terms and conditions around using c2c Smartcard you can read our terms and conditions here.