Automatic Delay Repay
Train delayed by more than two minutes? Bye-bye, delay forms! Simply tap in and out with your Smartcard whenever you travel to receive Automatic Delay Repay, directly into your online account.
Loyalty rewards
Join our free Smartcard Loyalty scheme and collect Loyalty Points for your journeys that add up to money off future c2c tickets. Even more rewards are available for Annual Season Ticket holders.
Flexi-Season tickets
Not sure of your travel patterns? Try a Flexi-Season, a bundle of 10 tickets to use whenever you like within 6 months. Each ticket allows unlimited travel that day between the c2c station you’re travelling to and from. Please note that you cannot add a London Travelcard to a Flexi-Season ticket.
Student Smartcards
Are you a student aged 16+ studying in a college in South Essex? Get ⅓ off when you buy a Weekly, Term-time, Monthly or Annual Season ticket on your c2c Smartcard.
Quicker
Save time, buy online and avoid any queues at the station
Secure
Lost your ticket? Worry not. Monthly (and longer) tickets are protected.
Durable
Re-usable plastic lasts a lot longer than paper and can be wiped clean.
Getting started with Smartcard
It's really easy to order a free c2c Smartcard, and set up an online account, just follow this step-by-step guide below
Step 1
Order your free Smartcard online
Register for an account, or login if you have one. Once in your account navigate to manage your Smartcards in ‘My Smartcards’, where you can order your free c2c Smartcard online. You’ll need a passport photo ready to upload.
Step 2
Your Smartcard will arrive in 3 days
It will take three working days before you receive your new Smartcard by First Class post.
Step 3a
Buy tickets online or with the c2c Train Travel app
Simply search for the ticket you want online. If you buy two hours ahead of departure you’ll be able to tap in straight at the gates – if under two hours then go to the ticket machine at the station to activate your ticket before travelling.
Step 3b
Buy at self-service machine
At the station you can only buy Weekly or Monthly season tickets onto Smartcard using the ticket machine. Hold your c2c Smartcard on the reader then select and purchase the season ticket that you want. After you’ve purchased the ticket, hold your c2c Smartcard on the reader again to load the ticket onto the card. Instructions will be displayed on the machine to help guide you.
Step 4
Touch In
Make sure to hold your Smartcard on the gateline or free-standing reader for a good few seconds to activate your ticket. If you bought a ticket online 2 hours ahead of travel the ticket will automatically be loaded onto your Smartcard when you touch in at the gates.
Step 5
Touch out
Touch-out by holding your Smartcard on the gateline or free-standing reader. This way we can make sure you’re compensated for any delays automatically.
Switching monthly or longer paper season tickets onto Smart
If you travel with us from outside Oyster/Contactless area then it’s worth switching your monthly (or longer) paper season ticket to a Smartcard. You don’t have to wait to renew. Follow this easy step-by-step guide:
Can I use my Smartcard on the underground?
Yes, if you have a ticket with a London zones Travelcard loaded on your Smartcard, then you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses. Want to know how to add a Travelcard to your ticket when buying tickets? Find out here:
c2c Smartcard help
What tickets can I get on a c2c Smartcard?
Ticket types that can be added to a c2c Smartcard online are some Daily tickets, Seasons (Weekly, Monthly, Odd Period and Yearly), and Flexi-Season tickets. You can see a full breakdown of tickets that you can put on your Smartcard here.
c2c Smartcard FAQs
Have a question about your Smartcard? Check these commonly asked Smartcard questions and we might have the answer you're looking for in the c2c Smartcard FAQs
c2c Smartcard enquiry
If you can’t find the answer you’re looking for in our FAQs, email contact@c2crail.net
c2c Smartcard terms & conditions
To see the full terms and conditions around using c2c Smartcard you can read our terms and conditions here.
