Get started with a Smartcard
Order online
It only takes a moment to order a new Smartcard online. If you don’t have a c2c account you can set one up today.
Register a Smartcard
Got a blank Smartcard from one of our stations, or in the post? You’ll need to register your card to get all your benefits.
How does it work?
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Order and register
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Buy tickets
Buy tickets online with the c2c Train Travel app or at a station ticket machine.
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Touch in
Hold your Smartcard on the gateline or free-standing reader to activate your ticket.
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Touch out
Touch-out by holding your Smartcard on the gateline or free-standing reader.
How can we help?
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c2c Smartcard help
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What tickets can I get on a c2c Smartcard?
- Daily tickets – including with Railcards – between two c2c stations
- Daily tickets with Travelcards to London underground stations outside the c2c route
- Off-peak returns, including those bought in advance
- Seasons (Weekly, Monthly, Odd Period and Yearly)
- Flexi-Season tickets
- PlusBus tickets (Benfleet Season tickets only)
- Child Tickets on Child Smartcard
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Can I use my Smartcard on the underground?
Yes, if you have a ticket with a London zones Travelcard loaded on your Smartcard, then you can tap in and out at TfL’s Oyster card readers and ticket gates, at Overground stations, and on London buses. Want to know how to add a Travelcard to your ticket when buying tickets? Find out here: Adding a Travelcard
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Switching monthly or longer paper season tickets onto Smart
You can switch from paper season tickets to Smart at any one of our ticket offices. You can also get a zones 1-6 Travelcard on a c2c Smartcard.
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Managing your Smartcard in the c2c Train Travel app
You can buy and load tickets directly to your Smartcard in the c2c Train Travel app. Plus you can also view your ticket history, and buy and manage Flexi-Season easily.
