Assisted Travel
If you require assistance when travelling with c2c, please read about our commitment to you and what you need to do to inform us of your travel plans.
For general accessibility enquiries or to request assistance for your journey, our Assisted Travel team can be contacted by:
- Telephone and textphone - Disabled Assistance Helpline – 01702 357640 (0530-2200 Monday - Friday, 0600-2100 Saturday and 0700-1700 Sunday)
- Due to a temporary technical problem you may experience a delay in connecting to our disabled assistance helpline. Should you experience any problems please call our customer relations team on - 0845 601 4873
Available to download now:
A Guide for Disabled People using c2c Trains
c2c Rail – Disabled Customers, a guide to our policies and practices
How to contact us if you require assistance for your journey.
Disabled Assistance Helpline
- 01702 357640
National Rail Enquiry Service
- 08457 48 49 50
textphone
- 0845 60 50 600
For those with mobility impairments the easiest way to book assistance when travelling with c2c is by giving us 24 hours notice.
Please call: 01702 357 640
How to purchase your ticket for travel.
Information regarding the Railcard and how to apply.
This document is to help passengers with a disability or those who need assistance to use our services. Read or download your copy here.
Helping older and disabled customers with guides to our policies and practices. Full and easy read versions – September 2012.