On Board Trains
All you need to know about travelling on our trains including our baggage policies, Disabled People's Protection Policy and assisted travel.
Renew season tickets online and beat the queues.
How to contact us if you require assistance for your journey.
Disabled Assistance Helpline
- 01702 357640
National Rail Enquiry Service
- 08457 48 49 50
textphone
- 0845 60 50 600
For those with mobility impairments the easiest way to book assistance when travelling with c2c is by giving us 24 hours notice.
Please call: 01702 357 640
Information regarding the Railcard and how to apply.
This document is to help passengers with a disability or those who need assistance to use our services. Read or download your copy here.
Helping older and disabled customers with guides to our policies and practices. Full and easy read versions – September 2012.
We have colour coded our fares to make it even easier for you to find the best ticket fare available for your journey.