c2c Once Again Tops SRA Public Performance Measure League Table
20 June 2006
c2c Once Again Tops SRA Public Performance Measure League Table
c2c is the best performing train operating company (TOC) in London and the South East for the second quarter running according to the Strategic Rail Authority's National Rail Trends report.
Released today, the report provides official data on a range of industry-wide indicators including the Public Performance Measure (PPM) that combines figures for reliability and punctuality to measure overall TOC performance. With 92.4% of trains arriving on time at their destination all day for period October to December 2004, c2c was the best performing operator in its region. This represents an improvement of 8.8% on the same period last year.
Commenting on the news, Leila Frances, route director, c2c said, We are extremely pleased to once again be named top performing operator. The c2c team has been focussing on improving our performance and it is encouraging to know that our efforts are continuing to pay dividends.
The report also includes the National Passenger Survey (NPS) results which canvass and measure passenger opinions on a variety of aspects of the rail service. c2c's ranking went up, with overall passenger satisfaction increasing 2% on since Spring 2004 to 83%.
Commenting on these results, Ms Frances said, While we are aware that there are areas to improve upon, we are pleased that passenger satisfaction has increased on last year. We are concentrating and succeeding on delivering the essentials - performance, value for money and investment for the future. We are not complacent and will focus on delivering a larger incremental increase in satisfaction levels over the coming year.
c2c is the only railway in the UK operating an entirely new fleet of trains.