c2c leads London commuter punctuality league by a mile
20 December 2007
Top-performing train company c2c has, once again, topped the latest league table of punctuality for London train companies according to National Rail Trends released by the Office of Rail Regulation yesterday.
In the months July, August and September c2c ran 97.8% of all its morning and evening peak services within five minutes of schedule – some four percentage points better than the next best operator and a staggering 26.8% better than the worst performing operator of London commuter services.
Managing Director of c2c Mark Hopwood said “We are really pleased with this result which is by far the best punctuality of any London commuter operator. More than 97% of c2c peak hour trains run on time and this sort of performance has been achieved consistently – in hot weather, in thunderstorms and even when the leaves fall from the trees! Indeed, our performance now exceeds that achieved in highly acclaimed overseas nations such as Netherlands and Switzerland and is close to Japanese standards.
I would also like to pay credit to the hard work and professionalism of all my staff in c2c who work tirelessly to ensure we run the most punctual service to and from London. We also recognise the good work of Network Rail’s East Anglia team who have helped us maintain this great performance.”
Chairman of London TravelWatch, Brian Cooke, said “We are really pleased to see c2c setting the standard for rail travel into London and commend the entire c2c team on their hard work and commitment to achieving such great results for their passengers.
Former sister company to c2c, Silverlink Train Services achieved second place in the league table with a peak punctuality score of 93.6% allowing the two Londonlines businesses to claim 1st and 2nd place on the ORR League table.