How do I change my ticket and will I be charged more?

How can I change my ticket?

Changing the time or date of travel depends on the ticket type you purchased.

Advance - Changes can be made to time and date

Anytime - Changes can be made to date. Time of ticket is flexible, no change required

Off-peak / Super Off-peak - Changes can be made to date. Time of ticket is flexible (but restricted to Off-peak and Super Off-peak times) so no change required

Changes of Journey cannot be made online. If you have purchased your ticket online and wish to make a change to your journey please call our customer support team on 0870 333 4871, 7 days a week, 08.00am to 10.00pm.

Changes to tickets require the refunding of your original ticket and the rebooking of a new ticket. Refunding of your original ticket can take up to 15 days.

There is a £10.00 administration fee charged for making this change in addition to any difference in the cost of the new ticket.

At the Station

This process can also be completed at the majority of stations. At the station you will still be required to pay for any difference in ticket prices in addition to an administration fee.

Never wait till the last minute if you need to change your ticket no matter if you are booking through our call centre or at the station.