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FAQs
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Renew season tickets online and beat the queues.
At what age can children travel on your trains unaccompanied by an adult?
I need help with a booking I have made with c2c. Who do I contact?
How do I find my booking reference?
How do I change my ticket and will I be charged more?
What happens if I purchase a ticket for travel with another Train Operator and my train is delayed?
Are period return tickets available on every route?
Why can I see two tickets with the same name but different prices?
Is it possible to purchase a ticket for someone else?
Can I have my tickets delivered to a different address?
Do I get a receipt for the tickets I purchased?
What should I do if I have not received my tickets?
What ticket delivery options are available?
What is an Open Return ticket?
What types of tickets are there?
Fare Simplification across the National Rail network
What if no one was in to sign for the special delivery tickets?
Information about GroupSave discounts
What times are Off-Peak and Super Off-Peak tickets valid?
What happens if I do not have my ticket or reservation slip with me when I travel?
What child fares are available?
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