My booking reference number is not being recognised at the machine, what do I do?

Self service ticket machine

Please check you have the correct reference number and the same card you used to make your booking.

If you have time, call our web support team on 0870 333 4871

If you are short of time or need to catch a train, we advise you to purchase a new ticket and apply for a refund explaining the situation.  You may be required to send in the second set of tickets as proof.

Please note: you must have the same credit or debit card used to make your booking when collecting tickets.