I have a season ticket which I no longer need, can I get a refund and how long will it take?

Season ticket refunds 

If you stop travelling and no longer need your Season Ticket, please hand it in at the ticket office where you bought it.

We will calculate any refund due from the date the Season Ticket is handed in.  There are a few exceptions. Please ask at the ticket office for more details.

The refund calculation will be the difference between the price you paid and the cost of a ticket or tickets for the period for which you have actually used the ticket, plus an administration charge. 

Season ticket refunds can take up to 28 days and will be refunded to the method of payment used for original purchase.   

If payment was originally made by Company cheque, we will require a letter from that employer confirming they authorise the refund to be paid to the customer directly.