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FAQs
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Renew season tickets online and beat the queues.
If there is a queue at the ticket office, can I still board the train without a valid ticket?
What if I have purchased a discounted ticket with a Railcard, but cannot produce the Railcard on the actual journey?
What if I discover that I've forgotten my Season Ticket and/or photocard once I've boarded the train?
What should I do if I have forgotten my Season Ticket and/or photocard?
What if I travel beyond my normal destination?
What if I want to buy a Season Ticket and the ticket office is closed?
If I pay a Penalty Fare on the train, does it cover the remainder of my journey from the next stop?
How much is the Penalty Fare?
Who can charge a Penalty Fare?
What if I am unable to pay the full amount of the Penalty Fare on the spot?
What methods of payment can I use to pay a Penalty Fare?
Is there a right of appeal against a Penalty Fare?
If I don't have a ticket, will I automatically have to pay a Penalty Fare?
What if the ticket office is closed or the station does not have a ticket office and the automatic self-service ticket machine is out of order?
Can I buy my ticket at the destination if I am in a rush?
