My train was cancelled / delayed but I didn’t receive a JourneyCheck text alert, why?

JourneyCheck alerts 

This could be down to a number of things. 

Firstly we suggest checking the days and train times you selected when registering for the JourneyCheck alerts service.  

·        Login to your JourneyCheck account using your email address and password you originally registered with.

·        In the "My Alerts" section, check the "Alert me at" time, the selected days of the week and the times in "For trains between", in both directions.

If these are correct, then:

·         In the "My Details" section, check we hold the correct mobile telephone number.

If all the above is as you expected

·         Please contact our Customer Relations team.  We will check whether there is a problem sending alerts with our Control Centre, or if there is a system error with our supplier Nexus Alpha.