How do I contact c2c Customer Relations?

Contact Us

c2c welcomes your enquiries, so please get in touch. We’d like to know what you think about c2c and would like to help you as quickly as possible, so please phone, email or write to us using the details below:

Customer Relations
c2c Rail Ltd
FREEPOST ADM3968
Southend
SS1 1ZS

Telephone: 08456 014 873 (select option 3)
E-mail via our online form

Opening hours 0800-1800 Monday to Friday 

c2c will try to address your comments and concerns in a fair and reasonable way in accordance with both the National Rail Conditions of Carriage and our Passenger's Charter. Please use the links below to access the c2c passenger's charter.