How do I arrange assistance with boarding and alighting from the train?

We seek to make your journey a pleasant and successful experience and aim to provide all necessary assistance to disabled customers across our network, whether booked in advance or not.  We recommend that assistance is requested at least 24 hours in advance whenever possible to allow us the best opportunity to meet your needs.

For general accessibility enquiries or to request assistance for your journey, our Assisted Travel team can be contacted by:

• Telephone and textphone - Disabled Assistance Helpline – 01702 357640 (0800-2000 Monday - Sunday)

By making a single call to us we can arrange:

• purchase of your travel tickets;
• assistance to and from the train at starting, intermediate and destination stations;
• seat reservations, including the booking of dedicated wheelchair spaces; and
• onward travel reservations on services operated by other train companies where reservations are available. Even if other train companies do not offer reservations on train services you can still book assistance.