Learn what improvements were made to our services since our last passenger charter.

Passenger's Charter

This is our commitment to you. It’s your guide to the high quality service you can expect to receive when you travel with c2c.

Read through our Passenger's Charter (click to download Passenger Charter PDF).

If you would like a printed copy of our Passenger Charter, please visit your local c2c station or call our Customer Relations team on 0845 601 4873.

Improve Our Service

We are constantly listening to our customers, as your comments and views help to shape and improve the service we offer.  We do not claim to be perfect, which is why it is important we hear from you. If you get in touch with us we will do our best to take your comments on board.