The panel meets with the managing director of c2c, Julian Drury, and his senior managers to discuss the topics of interest to our customers.

Passenger Panel

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We have formed a Passenger Panel with a representative group of customers to discuss service standards and performance issues.

The Panel members are all regular travellers on our route and are able to give us important insight into the problems that our customers face.

Equally important is the opportunity they have to give us positive feedback when we have got things right!

The aim of the panel is to achieve the following:

  • To provide a two-way communication, consultation and representation channel for our customers
  • To gather feedback on service standards and performance from Passenger Panel members
  • To put forward suggestions and ideas from customers, through members of the Panel
  • To keep the Passenger Panel members informed directly of performance trends and planned disruptions

The panel meets with the managing director of c2c, Julian Drury, and his senior managers five or six times a year in order to discuss the topics of interest to our customers.

While the panel is in place to discuss customer’s views, its purpose is not to discuss individual incidents or complaints, which should be referred to the c2c customer relation’s team.

If you have a suggestion for the improvement of our service, email c2cpassengerpanel@nationalexpress.com with your thoughts and these will be cascaded back to the our management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly. We ask that you return to this page to keep up to speed with our progress.

Summaries of Issues Raised

This page is updated following each Passenger Panel meeting, summarising the main issues discussed and any potential action by c2c to resolve.

Please click on the meeting date below to learn what was discussed.