View the full Punctuality poster for the period 25 July to 21 August 2010

View the full Reliability poster for the period 25 July to 21 August 2010

Exclusions - 4 weeks to 21 August 2010

• 09 August - Public disorder at Grays
• 10 August - External power failure at Pitsea
• 10 August - Passenger falling onto the track at Southend Central
• 18 August - Lineside fire near Stanford-le-Hope
• 19 August - Passenger taken ill at West Ham

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Voids

No Void days have been declared this period or in the last 52 weeks.

Key:

MAA - Moving Annual Average

c2c's target is a minimum of 99% for reliability and a minimum of 90.5% for punctuality. If we fall below trigger levels of 98% for reliability or 87.5% for punctuality, discounts apply.

The punctuality figures cover peak services only and the reliability figures cover all days Monday to Fridays. Incidents totally outside railway control (e.g. weather, vandalism and emergency services requests) are excluded.