View the full Punctuality poster for the period 4 March - 31 March 2012

View the full Reliability poster for the period  4 March - 31 March 2012

Exclusions - 4 weeks to 31 March 2012

• 05-Mar 05-Mar 05-Mar 05-Mar
• 12-Mar 13-Mar
• Bridge struck by lorry at Thorpe Bay Vandalism to signalling equipment Ockendon Passenger taken ill at Upminster Over-turned car on the line near Stanford-le-Hope
• Passenger taken ill at Upminster Fire between Fenchurch Street and Limehouse

Voids

No Void Days have been declared this period.

Key:

MAA - Moving Annual Average

c2c's target is a minimum of 99% for reliability and a minimum of 90.5% for punctuality. If we fall below trigger levels of 98% for reliability or 87.5% for punctuality, discounts apply.

The punctuality figures cover peak services only and the reliability figures cover all day Mondays to Fridays. Incidents totally outside railway control (e.g. weather, vandalism and emergency services requests) are excluded.