View the full Punctuality poster for the period 11 December - 7 January 2011

View the full Reliability poster for the period 11 December - 7 January 2011

Exclusions - 4 weeks to 10 December 2011

• 15 December - Person hit by a train at Chalkwell
• 20 December- Gas Mains Leak at Rainham (Essex) station
• 03 January - Obstruction on the Overhead Wire at Southend East
• 03 January - High Winds: Tree on the Line at East Tilbury
• 05 January - High Winds: Overhead Wire Damage Tilbury Town
• 05 January - Passenger operating emergency door release Pitsea
  
  

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Voids

No Void Days have been declared this period.

Key:

MAA - Moving Annual Average

c2c's target is a minimum of 99% for reliability and a minimum of 90.5% for punctuality. If we fall below trigger levels of 98% for reliability or 87.5% for punctuality, discounts apply.

The punctuality figures cover peak services only and the reliability figures cover all day Mondays to Fridays. Incidents totally outside railway control (e.g. weather, vandalism and emergency services requests) are excluded.