The National Rail Conditions of Carriage

The National Rail Conditions of Carriage sets out the legal contract that you have with us when you purchase a ticket and travel with c2c. If you wish to have a copy of the National Rail Conditions of Carriage, they are available free of charge at all our staffed stations or from our Customer Relations Manager.

Customer Relations Manager
c2c Rail Ltd
FREEPOST ADM3968
Southend
SS1 1ZS

0845 601 4873
c2c.customerrelations@nationalexpress.com