Your Panel Members
Please see the volunteers who are representing your views on the c2c Passenger Panel using the links below.
Where do you live?
Barking
What is your profession?
IT Consultant
Why did you join the Panel?
To do what I can to help to improve the service that c2c give to their passengers.
What are your views on train travel in general?
I'm a passionate supporter of train travel as a sustainable transport option and a means of providing mobility to all, including those without access to private transport options.
What do like most about travelling with c2c?
Frequent and punctual trains.
What do you like least about travelling with c2c?
Crowded trains in the morning peak.
What should c2c be doing to improve the service over the next 5 years?
Introducing longer trains on crowded services, improving station facilities and information communication.
Where do you live?
Upminster
What is your profession?
Civil Servant
Why did you join the Panel?
To give feedback to c2c so that the service to me and other customers can be improved.
What are your views on train travel in general?
I enjoy travelling by train. I take the opportunity to catch up on work.
What do like most about travelling with c2c?
Going to the seaside.
What do you like least about travelling with c2c?
People putting their feet on the seats.
What should c2c be doing to improve the service over the next 5 years?
Building on initiatives to increase sustainability eg converting energy in a moving train back into electricity. And doing something to get the leaves off the line!!
Where do you live?
Laindon
What is your profession?
Insurance Broker
Why did you join the Panel?
To improve the travelling experience of those using c2c and to ensure Laindon station was fairly represented at meetings.
What do like most about travelling with c2c?
Trains starting/ending at Laindon and the efficient service.
What do you like least about travelling with c2c?
The train interior as male passengers cannot sit three abreast on the seats provided which are only large enough for women or children. Equally, only thinner people can comfortably move down the aisles. In addition, the lack of toilets is frustrating. The old trains had up to four per four carriages but now there is only one which regularly seems to have smokers inside and is therefore unavailable.
What should c2c be doing to improve the service over the next 5 years?
Run longer trains, ensure service along Pitsea - Barking via Laindon is supplied by trains coming out of the Barking depot to ensure that problems along the Tilbury line do not affect the main line. Also introduce platform coverings along platforms that like Laindon only have a rain cover at one end. Ensure trains stop where people want to get on them - at Laindon, the service stops at the wrong end of the platform and no effort is made to remedy this obviously annoying problem (especially in the rain). Ensure more people are employed who speak English. Use the middle platform more often at Laindon for trains to stop there whilst non-stopping trains go through - to ensure more trains stop at Laindon - they don't have to finish there to stop there, after all.
Where do you live?
Chafford Hundred
What is your profession?
Work in the Technology Department of a major UK bank
Why did you join the Panel?
To find out more about the operation and hopefully my input will benefit other passengers.
What are your views on train travel in general?
It's great when it all works but sometimes the small problems can be really frustrating. Train travel should be seen as one part of transport policy - people need to recognise that for some journeys it can make little sense to travel by car, whilst for others a train would make little sense. You need choice.
What do like most about travelling with c2c?
The convenience for where I work and the vastly improved reliability over the last few years.
What do you like least about travelling with c2c?
As it is one of the smaller lines into London, when there is a major incident it can be really difficult to travel.
What should c2c be doing to improve the service over the next 5 years?
Improving station environments and tackling anti-social behaviour around stations.
Where do you live?
Southend East
What is your profession?
ICT Specialist
Why did you join the Panel?
I didn't want to be one of those people who moaned and did nothing about it. So I decided to give my voice to the panel.
What are your views on train travel in general?
As I don't drive, trains are my main way of travelling around. I think today they are pretty comfortable, fast and reliable.
What do like most about travelling with c2c?
The service is impressive, pretty much always on time. The trains are clean and reasonably comfortable
What do you like least about travelling with c2c?
When the service is delayed it is never by a small amount. When it goes wrong, it seems to go really wrong.
What should c2c be doing to improve the service over the next 5 years?
Continue to work on the incident management side of things, so that when things go wrong we can get back to normality quickly.
Where do you live?
Leigh-on-Sea / Westcliff-on-Sea
What is your profession?
Senior Disability Advisor Access Assessor
Why did you join the Panel?
To allow disabled people to have a voice.
What are your views on train travel in general?
There is a long way to go before many train services will accommodate those with disability and ill health.
What do like most about travelling with c2c?
Their access service is one of the best but not perfect.
What do you like least about travelling with c2c?
Not being able to catch late trains.
What should c2c be doing to improve the service over the next 5 years?
By working with the Panel and others to ensure the service maintains and improve the service for those with disability and ill health.
Where do you live?
Langdon Hills / Laindon
What is your profession?
Inside Sales Co-Ordinator
Why did you join the Panel?
As my grandad worked for the railway for a very long period of time, and it is a great passion of his, I wanted to join the Panel to allow us both to gain further knowledge on c2c and to see what we can do to improve the service.
What are your views on train travel in general?
It's easy.
What do like most about travelling with c2c?
The time it takes for me to get from Laindon to Fenchurch Street.
What should c2c be doing to improve the service over the next 5 years?
More frequent rush hour trains going to all destinations, improve the toilet facilities on board the trains, generally improve on the downtime which is experience quite a lot at present.
Where do you live?
Pitsea
What is your profession?
Secretary to a friendly society
Why did you join the panel?
To provide feedback to c2c in an effort to improve service
What do you like most about travelling with c2c?
Clean, frequent and punctual trains
What do you like least about travelling with c2c?
People putting their feet on the seats
What should c2c be doing to improve service over the next 5 years?
In the last cascade of rolling stock, we did not get ten units we were due tor receive. Efforts should be made to acquire more units to help the current overcrowding and improve flexibility?
Where do you live?
Purfleet
What is your profession?
Financial regulator
Why did you join the Panel?
To improve the service for myself and my fellow passengers.
What are your views on train travel in general?
Train travel has the potential to be great, but it doesn’t always work like that.
What do you like most about travelling with c2c?
The trains are more reliable that others – especially for example during snowy weather.
What should c2c be doing to improve the service over the next five years?
First, reduce overcrowding by making trains longer and more frequent.Then improve station facilities.
Where do you live?
Grays
What is your profession?
Operations, shipping
Why did you join the Panel?
I joined the panel to highlight issues that I felt needed addressing. Instead of simply complaining that things needed attention I felt it would be beneficial to help c2c by becoming a panel member
What are your views on train travel in general?
Generally, I feel that train travel is becoming more labourius as it is evident that trains are becoming more crowded, with disruptions due to never-ending maintenance work & increasing prices. The price increases but the service remains stagnant.
What do you like most about travelling with c2c?
c2c is one of the best running lines that I use on a daily basis. The carriages with their heating & air conditioning really do a difference as does the fact that delays are rare & when compared to other lines between London & Essex the price for annual travel is decent.
What should c2c be doing to improve the service over the next five years?
I think that increasing capacity should be C2C' focus for the next 5 years in order to improve its service.