May 2010

Issues discussed at the March meeting include:

Revenue Protection

c2c gave a presentation to highlight the excellent work of the RPI teams in reducing ticketless travel and fraud. Key points of the presentation were:

• Work carried out by a mix of uniformed and plain clothes teams
• Aiming for 7-day coverage, with accent on known key times and locations
• Special operations undertaken with BTP, Immigration authorities, local authorities, Home Office
• Prosecutions for ticketing and byelaw infringements
• In 2010 to date, 1000 reports made for prosecution, and 250 convictions secured for travel fraud.
• Static blocks used to evaluate the level of ticketless travel – 2% typical.
• Monitoring of changes in ticket purchasing habit of the individual, plus investigation of multiple duplicate applications for season tickets that might be ‘sold on’ to other customers.
• Counterfeit ticket investigations
• RPIs encouraged to evaluate each situation and apply appropriate response from a range of options – discretion, issuing a ticket, penalty fare, report for prosecution, involvement of BTP.

Rolling Incident Review

c2c outlined the incidents that had occurred since the last meeting:

Cable theft, Thorpe Bay, 15^th March

Theft of return cable in the Thorpe Bay area had left the depot at Shoebury blocked. This was the first incident of cable theft in that area, and prevented use of the full complement of units from Shoeburyness for the peak.

Points failure at East Ham depot, 31^st March

Points failure at the west end of the yard prevented units from leaving the depot for the evening peak. Short formations and cancellations resulted.

Unit failure at Limehouse in the evening peak, 15^th April

9 minutes to detect fault, and a further 13 minutes to de-train customers caused knock-on delays through the evening peak.

Overrunning engineering works at Leigh-on-Sea, 19^th April

Track replacement possession revealed high water level in track bed. Single line running imposed for the am peak, causing difficulties in getting units back to the country end of the route for later peak services. 7 trains cancelled and some short formations.

Points failure at Grays, 6^th May

Morning peak points failure restricted movements across the junction to the Ockendon branch. Evening peak delays caused by ill passenger at West Ham.