Passenger Panel

c2c has formed a Passenger Panel with a representative group of customers to discuss service standards and performance issues.

The Panel members are all regular travellers on our route and are able to give us important insight into the problems that our customers face.

Equally important is the opportunity they have to give us positive feedback when we have got things right!

The aim

The Panel has been formed in order to achieve the following:

• To provide a two-way communication, consultation and representation channel for our customers

• To gather feedback on service standards and performance from Passenger Panel members

• To put forward suggestions and ideas from customers, through members of the Panel

• To keep the Passenger Panel members informed directly of performance trends and planned disruptions

The Panel meets with the MD of c2c, Julian Drury, and his senior managers five or six times a year, to discuss topics of interest to our customers.

However, it does not exist to discuss individual incidents or complaints, which should be referred to the c2c Customer Relations team.

What's next

We will continue to develop this area of the website as this new initiative takes shape.

In the meantime, please email Panel members at c2cpassengerpanel@nationalexpress.com with your thoughts and these will be cascaded back to the c2c management team via the regular meetings. Passenger Panel members will have the chance to reply to individual enquiries directly.

We ask that you return to this page to keep up to speed with our progress.