Record-breaking c2c Top National Punctuality Chart Again

National Express train operator c2c has topped the national punctuality chart with another four-week period of industry-leading performance.

c2c is the best-performing train operator in the country with 97.5% of trains on time according to the latest official rail industry figures just released for the four week period ending 17 September 2011, meaning that for 7 of the last 8 months c2c has been the most punctual franchised train operator in the UK. These statistics demonstrate the excellence and consistency of service that c2c provides for the communities it serves.

Julian Drury Managing Director of c2c said:

“We’re proud to serve the communities of East London and South Essex; and proud that the service we provide is second to none, but we will not be complacent. We are a local railway and we begin by listening to our customers, responding to their feedback and continuing to invest in the services we provide for them.”

c2c holds the UK records for the highest annual punctuality by a franchised train operator at 96.7% and the record for any 4-week performance period at 98.8%.

c2c has now delivered the leading performance in the UK rail industry for the vast majority of 2011, reaching the top of the punctuality table in September, August, June, May, April, March and February too.

Customer satisfaction with c2c services, measured 91% in the latest National Passenger Survey in spring 2011 – the joint highest amongst franchised rail operators in the UK.