c2c Makes five Olympic promises to passengers

With 100 days to go to the start of the Olympic Games, we have revealed our five promises to passengers about our rail service during the Games.

With two stations serving Olympic venues on our route, West Ham for the Olympic stadium and Leigh-on-Sea for the mountain bike event at Hadleigh Farm, c2c is promising passengers:

- Extra capacity during the Olympic Games, with around 4,500 extra seats provided every hour off-peak

- Extra trains with over 200 dedicated services to West Ham and Leigh-On-Sea throughout the 2012 Games events

- Extra staff at key 2012 Games stations plus extra cleaning and more security

- Peak services protected with no reductions to ensure c2c provides ‘business as usual’ for commuter passengers.

- A ‘no planned engineering work guarantee’ for the duration of both the Olympic Games and Paralympic Games.

Our Managing Director Julian Drury said: “There’s been a lot of speculation about the impact of the Olympics on people using public transport, but our message is that it’s business as usual for regular commuters while we’re making extra provision for Olympic travellers.

“ Thanks to our intense preparation, we’re confident that by protecting peak services while introducing more and longer trains to the Olympic stations, we’ll be capable of meeting passenger demand.”

We are also asking customers to respond to our online survey about their travel intentions during the Olympics, to help ensure we have the best possible knowledge to plan our services around. The survey is available at: http://www.c2c-online.co.uk/2012_games_questionnaire

We will be providing more information to passengers as the Olympics nears, including the timing for additional services and onward travel information at our dedicated London 2012 webpage: http://www.c2c-online.co.uk/2012_games