10,000th Twitter Follower
c2c celebrates 10,000th Twitter follower milestone
A woman from Grays has won a Kindle Fire HD and enjoyed a special VIP train ride sat next to the driver, simply for following National Express train operator c2c on Twitter.
Natasha Brown won the prizes after becoming the 10,000th follower of the c2c Twitter service since it launched in September 2011. She enjoyed a cab ride from Grays to Fenchurch Street, where she was presented with her Kindle prize, along with her mother Angela.
Natasha said: “I saw some of my friends had followed c2c on Twitter, so I decided to do the same – but had no idea I would win these prizes! I often get the train from Grays to either London or Southend, and I really like the way c2c respond to people whenever they ask a question on Twitter. Riding in the driver’s cab gave you a really different view, but what surprised me was how basic the seats were – you get a much more comfortable seat when you’re sitting in the carriage!”
c2c Performance Manager Andrew Monk, who leads the c2c Twitter account, said: “Twitter has transformed the way we can communicate with our customers. If you tweet us at @c2c_Rail we will give you personal travel advice, let you know how your train is running, and answer any queries you might have about our service. Whether you’re a regular commuter or an occasional traveller, it’s the perfect way to keep up to date.”
c2c’s Twitter feed is staffed by a team 24 hours a day on @c2c_Rail. In a recent survey of followers, 97% said they liked the service it provided.