Meeting the needs of disabled customers

We and other train operators welcome customers with restricted mobility or other special needs. We have a Disabled People's Protection Policy (DPPP) detailing the services that disabled customers can expect when travelling with c2c. A summary of the policy is available at all staffed stations or from the Customer Relations Manager, who can also supply an audio tape edition. Full and summary versions of the DPPP are also available on this website.

Our commitment to customers with special needs includes a telephone helpline ( 01702 357 640, staffed 0530 to 2200 Monday to Friday, and 0800 to 1600 on Saturdays and Sundays) which ensures that, where possible, customers are met and assisted throughout their journey, both on c2c's and other companies' trains too.

The helpline will also advise passengers on the access arrangements at our stations. In order to provide the best possible service we would appreciate 24 hours' notice, but if this is not possible, we will still do our best to provide assistance.

All c2c ticket offices have induction loops to aid customers with hearing difficulties.