How to contact your local Rail Passengers Committee

We will always try to address your comments and concerns in a fair and reasonable way in accordance with the National Rail Conditions of Carriage and our Passenger 's Charter.

However, if once you have heard from our Customer Relations Manager team you are unhappy with our response you can contact your local Rail Passengers Committee who may be able to help. These committees are independent consumer watchdogs, established by Parliament to protect and promote passengers interests:

For Upminster, Purfleet and stations to London

London Travelwatch
6 Middle Street
London
EC1A 7JA
Phone: 0207 505 9000
Fax: 0207 505 9003

For West Horndon,Chafford Hundred, Ockendon,Grays and stations to Shoeburyness

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO Box 4257
Manchester
M60 3AR
Phone: 0300 123 2350
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk