How to contact your local Rail Passengers Committee

We will always try to address your comments and concerns in a fair and reasonable way in accordance with the National Rail Conditions of Carriage and our Passenger 's Charter.

However, if once you have heard from our Customer Relations Manager team you are unhappy with our response you can contact your local Rail Passengers Committee who may be able to help. These committees are independent consumer watchdogs, established by Parliament to protect and promote passengers interests:

For Upminster, Purfleet and stations to London

London Travelwatch
Dexter House
2 Royal Mint Court
London
EC3N 4QN

Tel: 0203 176 2999
Fax: 0203 176 5991

For West Horndon,Chafford Hundred, Ockendon,Grays and stations to Shoeburyness

Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO Box 4257
Manchester
M60 3AR
Phone: 0300 123 2350
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk