How to contact your local Rail Passengers Committee
We will always try to address your comments and concerns in a fair and reasonable way in accordance with the National Rail Conditions of Carriage and our Passenger 's Charter.
However, if once you have heard from our Customer Relations Manager team you are unhappy with our response you can contact your local Rail Passengers Committee who may be able to help. These committees are independent consumer watchdogs, established by Parliament to protect and promote passengers interests:
For Upminster, Purfleet and stations to London
London Travelwatch
6 Middle Street
London
EC1A 7JA
Phone: 0207 505 9000
Fax: 0207 505 9003
For West Horndon,Chafford Hundred, Ockendon,Grays and stations to Shoeburyness
Passenger Focus
Freepost WA1521
Warrington
WA4 6GP
Phone: 08453 022 022
Fax: 0845 850 1392
