We welcome passengers with bicycles on services where they can be safely accommodated. However, it is not possible to carry bicycles on some services. Restrictions applying to the carriage of bicycles are published in our timetable booklets and posters. Stations with cycle parking facilities are shown in our timetable.
All carriages of all our trains are non-smoking, this includes doorways and toilets. Due to fire regulations, Upminster, Barking, and West Ham stations have been designated No Smoking Areas.
From 1st July 2007 smoking will not be allowed at any c2c station, except on station forecourts and car parks.
We recruit and train our staff in order to try to ensure that you will always be served by our staff in a friendly, courteous manner and will be given the most appropriate information for your journey. All our customer service staff can be recognised by their company name badges.
This can be reclaimed from Westcliff station, where our Lost Property Office is open from 0700 to 1500 Monday to Friday only, or by phoning 01702 357 699 (answer phone available) or email email@example.com.