Contact Us

Your Comments

At c2c, we believe good customer service is all important. We are continually looking for ways to improve our service and no one is better placed to help us than you. So we'd appreciate it if you could tell us what you like about c2c and what you think we could do better. The easiest way to contact us is by email at c2c.customerrelations@nationalexpress.com.

Help on the spot

c2c staff are there to help you and will hopefully be able to resolve any problem you may have there and then. If, however, this is not the case please let us know. Likewise, if a member of staff exceeds your expectations, we'd like you to tell us so we can pass on your compliment.

Useful Contacts

National Rail Enquiries

08457 48 49 50 (calls may be recorded)

Ticket Sales Hotline

08457 44 44 22

Customer Relations

Postal Address: c2c, FREEPOST ADM3968, SOUTHEND, SS1 1ZS
Email: c2c.customerrelations@nationalexpress.com
Tel: 08456 014 873
Fax: 01603 214 517

Textphone: 0845 606 7245 (0830 - 1700 Monday to Friday)

Lost Property

Tel: 01702 35 76 99
Email: lostproperty@c2crail.co.uk

If you are not satisfied

If you are not satisfied with our response to your comments you may contact your local rail users' representatives. They operate as independent consumer watchdogs, established by Parliament to protect and promote passengers' interests.

There are 2 groups that represent your interests in the area served by c2c:

For Upminster, Purfleet and stations to London:

London TravelWatch, 6 Middle Street, London EC1A 7JA
Tel: 020 7505 9000
Fax: 020 7505 9003

For West Horndon, Chafford Hundred, Ockendon, Grays and stations to Shoeburyness:

Passenger Focus, Freepost (RRRE-ETTC-LEET), PO Box 4257, Manchester M60 3AR
Tel: 08453 022 022
Fax: 0845 850 1392
Textphone: 0845 850 135
Email: info@passengerfocus.org.uk

Registered Office

c2c Rail Limited
7 Triton Square, London NW1 3HG

Registered in England No. 2938993
Registered for VAT GB 657 7847 73